Help & FAQs

What are the system requirements to view REC MEDIA?
REC MEDIA recommends the following minimum systems specifications for playback:

Windows 2000, XP or Vista
768Kbps or higher broadband connection
1GHz or faster Intel Pentium III processor
256MB of RAM
Minimum 1GB of free hard drive space
Latest Windows media Player (download from link above)
Internet Explorer 6 or Firefox 1.5 or higher

Mac OS X 10.3.9 or later
1GHz or faster G4, G5, or Intel Processor
256MB of RAM
Minimum 1GB of free hard drive space
Safari 1.3 (Mac OS X 10.3.9), Safari 2.0.4 or higher (Mac OS X 10.4.7 or * Flash Player 8 or higher

Why do video clips sometimes stutter or pause during playback?
Video may stutter or pause during playback if you computer does not meet the specs detailed above, or if your Internet connection is not fast enough. Even on broadband connections, Internet congestion or traffic can result in choppy playback or repeated buffering.

The player is not displaying correctly or is displaying the wrong video. How can I fix this?
Your web browser may be displaying cached information. To clear your browser cache, perform the following steps:

Microsoft Internet Explorer;
Click on Tools -> Internet Options -> General
Click the Delete Files button and then click OK
Once the process completes, click OK to close the Options dialog

Firefox;
Choose Options from the Tools menu (or Preferences from the Firefox menu on the Mac).
Click the Privacy icon, select Cache the Cache tab, and click Clear Cache Now.
Click OK to close the Options dialog

Safari;
Choose Empty Cache from the Safari menu